All new applicants must be operating as registered businesses in Australia with the intent to on sell Firelilee products. Please complete the form on the "apply" page prior to registration. All applications are subject to Firelilee approval. 

Minimum order of $250 AUD per order prior to shipping costs is required. Any orders submitted below this amount will not be shipped until additional items are purchased. 

Payment can be made by credit/debit card on check out or direct deposit. If paying by direct deposit - payment must be made in full and cleared in the Firelilee account prior to the order being dispatched. 

Due to recent price increases and service issues we are moving away from our previous shipping provider (Sendle) and exploring other carriers that will provide us with better customer service and hopefully some better pricing!

We will continue to use Aramex/Fastway but directly (not through Sendle) and are also exploring other options such as Toll/Australia Post etc.

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As we are bouncing around with providers, we have temporarily turned off the shipping costs on the wholesale website and will be invoicing you separately for the shipping costs when your order is packed and ready to go. As soon as the payment is received we will get your orders on the way!

Firelilee will replace any items that have been damaged in transit that result in the item being unsellable, providing we have been notified on the day the delivery has been received.

We will require a clear picture of all damaged items plus a picture of the shipping label on the outer box (this allows us to claim on insurance.)

Once the above is received a store credit will be applied to your account and you will be provided with a code to use on your next purchase.  

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Replacements/refunds/returns will not be issued for change of mind. 

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Please note we do not replace boxes for the candles due to sweating in transit but you are more than welcome to purchase spare boxes at cost price through the website. 

Firelilee policy is first and foremost to support those who support us. When a new stockist application is received and is within a 30 minutes drive of an existing stockist location, prior to approving the application we will contact our existing stockist first to confirm that they are comfortable with the new shop/location. Their decision will be a serious consideration in the approval process. 

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We are happy to consider "online only" stockists however please note that if you do move into a physical store we will need to review your application again to ensure it does not impact any existing "bricks and mortar" stockists. 

Once your application has been approved and first order dispatched you will be added to the Firelilee retail website as a stockist and announced on Firelilee social media pages.

We will then continue to promote our stockists via social media/newsletter etc on a regular basis and the majority of paid advertising is "location based" in my stockist locations. 

We have included a Candle Care page on this site which covers some of the most frequently asked questions and useful information to help you in your conversations with customers. This will be updated regularly so please refer back often to stay up to date. We are always here to help as well so please don't hesitate to message/call/email with any questions.